REFUND AND RETURN POLICY

REFUND AND RETURN POLICY – MEINLIORE.STORE

1. Right of Withdrawal

1.1. Customers have the right to withdraw from a purchase agreement within 14 calendar days from the date on which they, or a third party designated by them, receive the ordered product, without providing a reason.

1.2. To exercise the right of withdrawal, the customer must inform us of their decision by sending a clear statement to:

meinliore.store@gmail.com

The withdrawal notice must be sent before the 14-day withdrawal period expires. The customer may use a model withdrawal form, but this is not mandatory.

1.3. After notifying us of the withdrawal, the customer must return the product within 14 calendar days.

2. Return Conditions

2.1. The customer may inspect the product to the extent necessary to determine its nature, characteristics and functionality, in the same way as they could in a physical store.

2.2. The customer may be responsible for any reduction in the product’s value resulting from handling beyond what is necessary to inspect its nature, characteristics and functionality.

2.3. Whenever possible, the product should be returned with its original packaging, accessories, manuals and any other items included in the order.

2.4. The right of withdrawal may not apply to products excluded under applicable law, including:

• products made to the customer’s specifications or clearly personalised;

• products that deteriorate or expire rapidly;

• sealed products that are not suitable for return for health-protection or hygiene reasons if they have been unsealed after delivery;

• sealed audio, video or computer software products that have been unsealed after delivery;

• other products and services excluded from the right of withdrawal under applicable consumer law.

3. Return Procedure

3.1. Before returning a product, the customer should contact our customer service team at meinliore.store@gmail.com, providing:

• the order number;

• the customer’s full name;

• the email address used to place the order;

• the name of the product being returned;

• the reason for the return, if the customer wishes to provide one.

3.2. After receiving the request, we will provide the customer with the relevant return instructions and return address.

3.3. Products must not be returned to the sender’s address shown on the original package unless we have explicitly confirmed that address as the correct return address.

3.4. The customer is responsible for the direct cost of returning a product when exercising the right of withdrawal, unless the store agrees to cover this cost or applicable law provides otherwise.

3.5. We recommend using a tracked shipping method and keeping proof of postage until the return has been completed.

4. Refunds

4.1. If the customer validly withdraws from the agreement, we will refund all payments received from the customer, including the cost of standard delivery. Additional delivery costs resulting from the customer selecting a more expensive delivery method than the least expensive standard option offered by the store are not refundable.

4.2. The refund will be issued no later than 14 calendar days after we are informed of the customer’s decision to withdraw. We may withhold the refund until we receive the returned product or the customer provides proof that the product has been sent back, whichever occurs first.

4.3. Refunds will be issued using the same payment method used for the original purchase unless the customer expressly agrees to another method.

4.4. The customer will not be charged additional fees for receiving the refund.

5. Damaged, Defective or Incorrect Products

5.1. If a product arrives damaged, defective, incomplete or different from the product ordered, the customer should contact us at meinliore.store@gmail.com and provide:

• the order number;

• a description of the issue;

• clear photographs or videos showing the product and the problem;

• photographs of the shipping packaging, if relevant.

5.2. Customers purchasing within the European Union are entitled to the statutory legal guarantee required under applicable consumer law. This policy does not limit those rights.

5.3. Depending on the circumstances and applicable law, the customer may be entitled to a repair, replacement, price reduction or refund.

5.4. If a product is confirmed to be damaged, defective or incorrect, the store will cover the necessary return costs or provide an alternative solution in accordance with applicable law.

6. Order Cancellations

6.1. Customers may request an order cancellation by contacting meinliore.store@gmail.com as soon as possible.

6.2. If the order has already been processed or shipped, cancellation may no longer be possible. The customer may still exercise their statutory right of withdrawal after receiving the order, where applicable.

7. Contact

For questions concerning returns, refunds, damaged products or complaints, please contact:

Email: meinliore.store@gmail.com
Website: meinliore.store